Freshdesk APK Version History - Page 3

Freshdesk v8.4.1 APK (Latest Version APK)

► Updated: May 19, 2023

► What's New in Version 8.4.1:

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

Freshdesk v6.5 APK (Old Version APK)

► Updated: August 7, 2020

► What's New in Version 6.5:

With this update, we're introducing advanced ticket scope. You will have appropriate access to all tickets. We've also squashed a few bugs!

Freshdesk v6.1.2 APK (Old Version APK)

► Updated: May 23, 2020

► What's New in Version 6.1.2:

Bug Fixes.

Freshdesk v6.1 APK (Old Version APK)

► Updated: May 15, 2020

► What's New in Version 6.1:

- You can now opt to receive instant push notifications on the app for reminders & escalations on first response & resolution times.
- Bug fixes and improvements

Freshdesk v6.0.1 APK (Old Version APK)

► Updated: May 5, 2020

► What's New in Version 6.0.1:

Bug fixes

Freshdesk v6 APK (Old Version APK)

► Updated: April 28, 2020

► What's New in Version 6:

Introducing Offline mode in field service management. Field technicians can now access task details and service location in the Freshdesk mobile app even when they do not have network connectivity.

Freshdesk v5.15 APK (Old Version APK)

► Updated: April 25, 2020

► What's New in Version 5.15:

Introducing agent availability on the mobile app. Agents can now change their availability for automatic ticket assignment using a simple switch on the app.

Freshdesk v5.14 APK (Old Version APK)

► Updated: April 8, 2020

► What's New in Version 5.14:

Bug fixes and improvements

Freshdesk v5.12.1 APK (Old Version APK)

► Updated: March 18, 2020

► What's New in Version 5.12.1:

1. You can now view all service tasks associated with a support ticket and also easily identify a service task in a list
2. Field technicians can edit appointment date & time through the app
3. We have also fixed some keyboard issues

Freshdesk v5.11 APK (Old Version APK)

► Updated: March 5, 2020

► What's New in Version 5.11:

Support your customers in more languages through the app - Thai, Malay, Bahasa & Chinese (simplified & traditional)!

Freshdesk v5.1 APK (Old Version APK)

► Updated: February 16, 2020

► What's New in Version 5.1:

What’s new
- Field technicians now have access to custom filters for their service tasks to organize their day better
- We’ve squashed a few bugs related to the app crashing.
- If you’ve been having issues with push notifications, install this update! We’ve squashed a few bugs.

Freshdesk v5.9.1 APK (Old Version APK)

► Updated: January 20, 2020

► What's New in Version 5.9.1:

Squashed a few bugs related to timezones. We've also made some performance improvements to give you a better supporting experience 🙂

Freshdesk v5.9 APK (Old Version APK)

► Updated: January 14, 2020

► What's New in Version 5.9:

Squashed a few bugs related to timezones. We've also made some performance improvements to give you a better supporting experience 🙂

Freshdesk v5.8.1 APK (Old Version APK)

► Updated: January 6, 2020

► What's New in Version 5.8.1:

1. Support agents can create new service tasks for tickets from the 'More' option.
2. Field technicians can obtain customer signatures before resolving service tasks.
3. Bug fixes

Freshdesk v5.8 APK (Old Version APK)

► Updated: January 1, 2020

► What's New in Version 5.8:

1. Support agents can create new service tasks for tickets from the 'More' option.
2. Field technicians can obtain customer signatures before resolving service tasks.
3. Bug fixes